If you're not satisfied for any reason, return the unused product within 60 days of delivery for a full refund minus shipping costs, no questions asked.* Products must be in the condition you received them- with all tags and packaging intact.

Please return all products in their original packaging. Products not returned in the original packing may be subject to a 20% restocking fee. Products showing excessive use will not be refunded or exchanged and will only be returned at your expense.

Please follow these 3 easy steps to return an item:

Step 1:        Request an RMA # (Return Merchandise Authorization Number) by emailing returns@balloongoesup.com with your (1) full name, (2) order number, (3) reason for your return, and (4) the item name and quantity you would like to return.

Step 2:        Write your RMA # on the mailing label. All returns MUST be accompanied by an RMA # or they will not be accepted- the RMA # allows us to provide you timely and effective customer service.

Step 3:        Include a copy of your invoice.

Step 4:        Insure the package for your protection and send your return to:

WTBGU Returns - RMA #(****)
PO Box 557
Huntersville, NC 28078

Once your return is received and inspected by our warehouse staff (usually within 24 hours of receipt), we will process your refund and automatically apply a credit to your original method of payment. Depending on your credit card company, it may take 6-10 business days after your refund is processed for it to post to your account.

* Special Orders, Ammunition, and Food are not returnable or refundable; all sales are final.